willow-ware

This Privacy Policy explains how willow-ware collects, uses, and safeguards your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact details when you submit an enquiry
Email address for correspondence
Service preferences and booking requirements
Any additional information you choose to provide in your messages

We also collect certain information automatically when you visit our website:

Browser type and version
Operating system
Pages visited and time spent on our site
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and process booking requests
To provide and improve our car hire services
To communicate with you about your bookings
To analyse website usage and improve our online presence
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent, which you may withdraw at any time
The necessity to perform a contract with you
Our legitimate business interests
Compliance with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Enquiry data is typically retained for up to 24 months unless you request earlier deletion.

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

Service providers who assist with our business operations
Legal authorities when required by law
Professional advisers where necessary

Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 47 Dale Street, Liverpool, L2 2HF, United Kingdom

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: August 2026